• Apr 24, 12:39 pmToday, April 28th, is the Greenbrier County Showcase of the Arts, at Eastern Greenbrier Middle School.

  • Mar 10, 11:21 amIf you have pictures, videos, or stories that you want posted on Cavtalk, email them to [email protected]

  • Feb 24, 10:35 amMasquerade Prom is THIS SATURDAY, April 29th.

The Student News Site of Greenbrier West High School

Cavtalk

Monthly Job Focus: The Dispatcher

Colby Bevins

Hang on for a minute...we're trying to find some more stories you might like.


Email This Story






Nine times out of ten, the 9-1-1 dispatcher is the first person you will talk to in an emergency situation. You may think that dispatching is easy because dispatchers just sit at a desk and answer calls all day, but it is a difficult job and can sometimes be very traumatizing to the people who do it. They answer both emergency and non-emergency calls for various incidents, including structure fires, motor vehicle accidents, emergency medical conditions, and law enforcement services. In order to be qualified to be a dispatcher, you must have 112 hours of classroom training and 24 hours of continuing education each year. Dispatchers use a radio system to dispatch responders to the scene. Another useful resource that has aided in shortening response times is a convenient app called NowForce. NowForce is tied in with the CAD (Computer-Aided Dispatch) system and its purpose is to dispatch first responders sometimes before the dispatcher can contact them on the radio.

The Greenbrier County 9-1-1 center was established by the Greenbrier County Commission in 1998. Prior to 2004, dispatching in Greenbrier County involved a lot of writing and took much longer to document calls. On July 1 2004, Greenbrier County switched over to the CAD system. This system allows for dispatchers to collect information from callers much quicker, resulting in faster response times as well as making the dispatcher’s job much easier. According to Administrative Director Donna Hinkle, the 9-1-1 center typically takes 90-120 calls a day. However, on June 23, 2016 the day of the thousand-year flood, the 9-1-1 center took approximately 2,097 calls, which is well above the usual amount. Our dispatchers were a vital part in the flood relief and rescue efforts.

Print Friendly

1 Comment

One Response to “Monthly Job Focus: The Dispatcher”

  1. Chrissy Bowles on December 8th, 2016 8:55 am

    Wow! I didn’t realize it took so many hours of traing to be a dispatcher. Great article, Colby!

    [Reply]

If you want a picture to show with your comment, go get a gravatar.




Navigate Right
Navigate Left
  • Arts & Entertainment

    GWHS Talent Show

  • Monthly Job Focus: The Dispatcher

    Showcase

    Happening This Week

  • Monthly Job Focus: The Dispatcher

    News

    Greenbrier West National Honors Society Inducts 36 New Members

  • Monthly Job Focus: The Dispatcher

    Opinion

    Why Christians Should See Beauty and The Beast

  • Monthly Job Focus: The Dispatcher

    News

    Tomorrow is the Big Day!

  • Arts & Entertainment

    Nail Art Ideas and Life Hacks

  • Monthly Job Focus: The Dispatcher

    Features

    Prom Decor is Underway!

  • Arts & Entertainment

    GWHS Talent Show

  • Monthly Job Focus: The Dispatcher

    News

    Masquerade! Do you have your mask yet?

  • Monthly Job Focus: The Dispatcher

    Series

    New Memes

The Student News Site of Greenbrier West High School
Monthly Job Focus: The Dispatcher